Support Tickets
Manage player inquiries, KYC reviews, and technical issues.
Open Tickets
12
4 High Priority
Avg Response Time
1h 14m
-15m today
Resolved Today
45
Out of 57 received
Satisfaction (CSAT)
94%
Based on 120 ratings
Ticket Volume
Created vs Resolved over the last 7 days
Issues by Category
Finance (40%)
KYC/Account (30%)
Bonuses (20%)
Technical (10%)
| Ticket Info | Player | Category & Priority | Agent | Status & Updated | Action |
|---|---|---|---|---|---|
|
Withdrawal pending for 48 hours #TK-10492 |
Sarah
Connor
Gold VIP |
Finance
High
|
Alex Morgan |
Open
10 mins ago |
|
|
ID Verification taking too long #TK-10491 |
JW
James
Wilson
Regular Player |
KYC &
Account
Medium
|
Unassigned |
Pending
1 hour ago |
|
|
Did not receive Weekend Bonus #TK-10490 |
David
Kim
Diamond VIP |
Promotions
Low
|
Sarah Jenkins |
Resolved
Yesterday |
|
|
Game crashed during Free Spins #TK-10489 |
Emma
Davis
Regular Player |
Technical
High
|
Alex Morgan |
Open
2 hours ago |
Showing 1 to 4 of 1,240 tickets
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